Privacy Policy
We value your privacy at BrickScrollBridge
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and specific requests for your floral needs. Payment details are collected when you place orders, though processing occurs securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget requirements. This helps us tailor our service to your business needs.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your preferences, and communicating about your service needs.
We also leverage information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
BrickScrollBridge respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat your personal data security with utmost seriousness and apply suitable technical and organizational safeguards to keep it safe. This covers secure storage of data, encrypted transmissions, and restricted access to personal information within our company.
Protected Storage
Personal data is kept in protected systems with access controls and ongoing security surveillance.
Data Encryption
Sensitive data exchanges are encrypted to safeguard information as it moves between your browser and our services.
Restricted Access
Only authorized staff who require the information to deliver services can access customer data.
Although robust security measures are in place, no online transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us via the information at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was gathered.
Typical Retention Durations:
- Customer contact and order details: about three years after your last service interaction
- Payment records: about seven years for tax and accounting needs
- Website analytics data: approximately twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You may adjust cookie preferences in your browser settings. Note that turning off some cookies could impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only BrickScrollBridge and our site. We are not responsible for the privacy practices of third-party sites.
We advise reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
BrickScrollBridge Privacy Team
11 Bloomsbury Way, London
London, United Kingdom WC1A 2SP
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 5 business days.